Web Order Refunds and Exchanges
ENVE will accept returned items from the ENVE web store for an exchange or refund if the following criteria are met:
- The product is returned within 45 days from the date of the original purchase.
- The product is resalable; in the original packaging, unused, and un-mounted.
- Please reference your packing slip to complete the return form, and include it with the item you wish to return or exchange.
- Items returned for a refund or exchange are subject to inspection by the returns team.
- If an exchange for an item greater than the cost of the original purchase is requested, we will contact you for payment of the balance.
- If an exchange for an item lesser than the cost of the original purchase is requested, we will issue a refund of the balance to your original form of payment.
- Please review our Terms of Sale.
Incorrectly Delivered Items
- If you have received the incorrect item please contact our Consumer Experience Team for a resolution at 877-358-2869 or by clicking the link below.
- This team will need a copy of your original order information, and photos of what items were incorrectly received.
- Returns and exchanges will need to be coordinated through the original point of purchase
- If purchased through a dealer, ENVE will defer to that dealer’s return policy