Web Order Refunds and Exchanges

ENVE will accept returned items from the ENVE web store for an exchange or refund if the following criteria are met:

• The product is returned within 45 days from the date of the original purchase.
• The product is resalable; in the original packaging, unused, and un-mounted.
• Please reference your packing slip to complete the return form, and include it with the item you wish to return or exchange.

Fine Print:

• Items returned for a refund or exchange are subject to inspection by the returns team.
• If an exchange for an item greater than the cost of the original purchase is requested, we will contact you for payment of the balance.
• If an exchange for an item lesser than the cost of the original purchase is requested, we will issue a refund of the balance to your original form of payment.
• Please review our Terms of Sale.

Incorrectly Delivered Items

• If you have received the incorrect item please contact our Consumer Experience Team for a resolution at 877-358-2869 or by clicking the link below.
• This team will need a copy of your original order information, and photos of what items were incorrectly received.

Dealer Returns/Exchanges

• Returns and exchanges will need to be coordinated through the original point of purchase
• If purchased through a dealer, ENVE will defer to that dealer’s return policy