**Notice: Please note that the below refers to in-stock item orders through enve.com. For orders with a listed "lead time" please refer to that lead time when anticipating your ship date.

Currently based on our size and capacity, we do not have the ability to guarantee same-day or expedited order processing. We also only ship ground at this time and cannot designate specific freight forwarder, etc. Please have patience as we craft, pick, pack, and ship your order from our manufacturing facility with care. 

Typical Processing and Fulfillment from Enve.com:

• Once your order has been placed through ENVE.com you will receive an email immediately as confirmation. This email will contain an order number beginning with the letter "S".
• Please allow 2-5 business days for your order to be processed and shipped. Then please allow for typical ground freight transit time to your location. 
• Once your enve.com order has been processed and shipped, you'll receive a second email with an order summary and tracking information stating that your order has been completed. Your order is now on the way.
  • If you have not received shipping confirmation or tracking within 5 business days or have any questions, please don’t hesitate to reach out to us at our contact form HERE or send us an email at support@enve.com.
    
• Note that if your order contains multiple items, they may ship separately from one another. You will not incur additional shipping costs if this is the case, but you may receive multiple boxes if we elect to ship certain items in this way.

* If you've placed an order with one of our Authorized Dealers please contact that ENVE dealer for ETA updates. They will be able to provide the most up to date and accurate information.

Frequently Asked Questions:

Shipping, Orders, and Processing:

1. What are your standard shipping timelines? We only offer standard ground shipping timelines
2. Do you offer expedited shipping? No, we do not offer any expedited shipping nor do we ship same day.
3. How long does it take to process my order? 2-5 business days
4. Can I stop by and pick up my product if I'm a local? No, this is not an option as some products are shipped from a third-party logistics partner.
5. Do you ship internationally? No. Please contact your local international dealer found on the dealer locator tool.
6. I made a mistake on my order, how do I edit? Once an order is submitted, we are unable to make any edits to the order. If the order isn’t in process, we can cancel the order and issue a refund.

Returns and Exchanges:

6. What is your return policy? Our Return Policy can be found here. We do not offer any exchanges.
7. How do I initiate a return or exchange? Please go here to our Returns Portal.
8. Are there any restocking fees for returns? No.
9. How do I cancel my order? If your order has not been processed, please give us a call or send our Rider Experience Team at support@enve.com.
10. How do I check my order status? If you are unable to see your order status in your account, please contact our Rider Experience Team at support@enve.com.
11. When will my return be processed? Please expect up to 7 business days from the date of the return being received for the return to be processed and refunded by ENVE.
12. When will I get my refund? Please allow for 7-14 business days as it may vary based on your financial institution.